Privacy Policy

At King of the Castles Gloucester, we take your privacy seriously and are committed to ensuring that your data is handled in compliance with relevant legislation, including the EU General Data Protection Regulation (GDPR) and the Data Protection Act 1998.

For the purposes of this policy, 'we' refers to King of the Castles Gloucester and its representatives, while 'you' refers to visitors to our website and our customers.

Responsibility for Your Data
Joshua Campbell and Sam Davies, our data protection officers and company owners, are responsible for the safe storage and processing of your data. You can contact them at 07459516249.

Why We Process and Store Your Data
We store and process your data to provide our services as an inflatable and bouncy castle hirer. This includes information such as your name, contact details, and IP address. We only store and process data which you have directly given to us and which is necessary to run our business. We also keep your details for tax and insurance purposes.

How Long We Keep Your Data
For tax and insurance reasons, we may need to keep your personal data for up to one year after you were our customer. After this time, your data will be anonymised, unless you have given us permission to keep using it for ongoing communications.

Access to Your Data
Only our data protection officer and authorised members of staff have access to your personal data. Some of the services we use, such as our website provider Booking Online Ltd and our email provider Fastmail, also store a copy of your data. We do not sell or give your data to any third parties for their marketing purposes.

Sharing Your Data with Third Parties
We reserve the right to share your personal data with other third parties if required for legal reasons, such as in the case of an insurance claim or to prevent fraud.

Accessing and Deleting Your Data
You have the right to request details on any data we store about you. If you were previously our customer, we may need to keep some of your data for tax or insurance reasons. Otherwise, we will comply with your request to delete your data as best we can.

Opting in or Out of Our Marketing Messages
You can manage your marketing preferences at any time by clicking the link at the bottom of our emails or contacting us directly.

Our Use of Cookies
Our website stores temporary cookies on your browser to allow you to place an order with us. Third parties, such as Google Analytics, may also set cookies on your browser. These cookies are subject to their own policies.

Making a Complaint
If you have an issue with our use of your data, you can contact the Information Commissioners’ Office (ICO), which is the authority for data protection in the UK.

Our services are available for anyone who wants to throw a party in Cheltenham, Gloucester and anywhere else in Gloucestershire. Please contact us if you have any questions about our privacy policy or any aspect of our business.